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OptiLife Privacy Policy

Scope

OptiLife, its affiliates and subsidiaries ("we", "us", "our", "OptiLife") recognizes that your privacy is important and we take it seriously. This Privacy Policy describes how we collect, receive, use, store, share, transfer and process your information, as well as your rights in determining what we do with the information that we collect or hold about you when you access or use our websites and online properties, including https://optilife.house and our apps, and any dashboards or portals that we make available to our customers, users and others. The Sites, apps and any services we provide in connection with one or more of the foregoing are collectively referred to as the "Services."

If you are a customer located in the European Economic Area ("EEA") or the United Kingdom ("UK"), the following corporate affiliate of OptiLife may also process your personal data, which may include those of minors that you act on behalf of, for purpose of provision of our products, services and support:

Konstantin Shteyn, is the Data Controller, registered address: Stošin Do 28A, 21299 Rakovac, Republic of Serbia.

This Privacy Policy also covers our processing of information collected on behalf of and under the direction of our Clients through OEM branded Mobile Applications and OptiLife APIs. The processing of such information is limited to the purpose of providing the service for which our Clients have engaged us and OptiLife has no direct relationship with the individuals whose Personal Data it processes. If you are a customer of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.

The Services may contain links to other websites or online services that are operated and maintained by third parties and that are not under the control of or maintained by us. This Privacy Policy does not apply to how third parties collect, use, disclose or retain information. We encourage you to review the privacy policies of these third-party websites or services.

If you have any questions or concerns regarding the data protection practices, please do not hesitate to contact:

OptiLife Customer Service Department: email to tech@optilife.house or OptiLife Privacy Office - legal@optilife.house.

You are not obliged to provide to us your Personal Data (as defined below). However, we may be unable to provide you with certain products and/or Services if you decline to provide such data.

Definitions

In this Privacy Policy:

  • Personal Data means, unless otherwise provided by applicable laws in your region of residence, information that can be used to identify a particular individual, either by that information alone, or in combination with other information.
  • User Data refers to the data submitted by users or collected by OptiLife in order to provide its services, such as user name, contact information, etc., when a user registers for an account on OptiLife's website, interfaces with OptiLife's products or services. For clarity, User Data includes, but is not limited to, Personal Data.
  • Smart Devices refers to those nonstandard computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including: smart home appliances, smart wearable devices, smart air cleaning devices, etc.

What Personal Data Do We Collect

1. Information You Voluntarily Provide Us

  • Account Data: When you register an account with us, we may collect your name and contact details, such as your name, email address, mailing address, phone number, user name, and login credentials.
  • Transactional And Purchase/Payment Details: If you purchase OptiLife's Services, either online or offline, we may collect your records/dates of purchases, invoice information, billing address, payment method, or bank account, account holder information, and debit card numbers for the business partnership.
  • Session Data: During your sessions of communications with our staff, such as consultations with our business team, or online interactions with the customer service team about our products or Services, we will collect your session records and relevant information, which is limited to the following: customized session ID, session time, your company name, as well as information you voluntarily provide. The purpose of such a collection is to analyze your concerns raised during the session, so that we can enhance and improve our services and identify usage trends, or in order to address your problems. However, please be reminded that we will not collect any sensitive personal information related to your identity.
  • Name and Occupational Information in Communications with Us: When you visit our websites, fill out our online forms, or engage with our support team, we may collect your name and occupational information, such as your name, email address, and work/company information.

2. Information We Collect Automatically

When you use our Sites and Services, we may collect certain information, including Personal Data, about your use of the Sites and Services:

  • Device Information: When you interact with our Sites and Services through hardware, we may automatically collect device information, such as the unique device ID number of your device, IP address, wireless connection information, operating system type and version, browser type and version, push notification identifier, and mobile network information.
  • Usage Data: During your interaction with our Sites and Services, we may automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

The major purpose of collecting and using such data is to improve the products or services we provide to you, and to collect different volumes of data because of the different types of functions of the products or services.

  • Log Data: When you access or use our Sites and Services, any act you engage that may pose any risk to us will be recorded in the form of log files. This may include without limitation, system logs, exception logs, or logs describing how your operations may pose risk to us. Logs may be uploaded to the backend.

Please note that one cannot identify a specific individual by using device information or log information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will aggregate and desensitize such non-personal information.

3. Information We Acquire from Third Parties

In some cases, and as permitted by law, we may obtain your Personal Data from a third party. For instance:

  • You may authorize a third party to transmit data to us;
  • We may obtain certain data from third-party partners, for instance, public information, including company name, company contact person, company email address, etc.;
  • Data related to you provided by others, for example, when other users purchase products or services for you, they may provide us with your Personal Data, which may include your name, mailing address, and contact information.

Cookies and Similar Tracking Technologies

When you visit the Sites and Services, we and service providers on our behalf may send one or more "cookies," which are small data files, to your devices to uniquely identify your browser and let us help you log in faster and enhance your navigation through the Sites and Services. A cookie may also convey information to us about how you use the Sites and Services (e.g., the pages you view, the links you click, how frequently you access the Sites and Services, and other actions you take on the Sites and Services), and allow us to track your usage of the Sites and Services over time.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us at:

Konstantin Shteyn (OptiLife)
Postal address: Stošin Do 28A, 21299 Rakovac, Republic of Serbia
Email: legal@optilife.house

For data subjects in the European Economic Area or United Kingdom, you have the right to lodge a complaint with a supervisory authority regarding OptiLife's data processing activities. Email OptiLife's Privacy Office at: legal@optilife.house.